Last Updated: April 07, 2026
At Velocity Auto, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly to us when you request a quote, schedule a pickup, or contact us. This may include:
- Personal Information: Name, phone number, email address, and physical address.
- Vehicle Information: Year, make, model, condition, mileage, and location of the vehicle.
- Payment Information: If applicable, bank details for payment processing (though we typically pay by check or cash).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services.
- To process your quote request and facilitate vehicle pickup.
- To communicate with you about your quote, appointment, or our services.
- To comply with legal obligations and protect our rights.
3. Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers (e.g., tow truck drivers, dispatchers) who assist us in operating our business.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at the email address provided below.
6. Cookies and Tracking
We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us.